Refund Policy – Yana Education
At Yana Education, our goal is to provide students with valuable and effective online learning experiences. We understand that sometimes situations may arise where you need to request a refund. This Refund Policy explains when refunds are available and how to request them.
1. General Policy
Since our courses and learning materials are digital products, refunds are limited and granted only under specific conditions. Once course content has been accessed significantly, we cannot issue a refund.
2. Eligible Refund Situations
Refund requests will be considered if:
Duplicate Payment: You were charged more than once for the same course due to a technical error.
Technical Issues: You are unable to access the course due to a verified technical problem on our platform, and our support team cannot resolve it.
Mistaken Purchase: If you purchased the wrong course and have not accessed more than 10% of the course content, you may request a refund within 3 days of purchase.
3. Non-Refundable Situations
Refunds will not be provided if:
You changed your mind after enrolling.
You did not complete or use the course.
You purchased a course during a discount, promotion, or special offer (these are final sales).
You already accessed a major portion (more than 10%) of the course.
4. Refund Process
To request a refund, you must email us at yanaeducation656@gmail.com with the following details:
Full Name
Order ID / Transaction ID
Course Name
Reason for the refund request
Our support team will review your request and respond within 7 business days. If approved, the refund will be processed back to your original payment method within 7–14 working days, depending on your bank or payment provider.
5. Subscription & Membership (if applicable)
You may cancel your subscription at any time.
Cancellation will stop future charges but no refund will be given for the current billing period.